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Frequently Asked Questions

Ordering

What if I don’t have a complete address or phone number?
You must have a complete address and phone number for the recipient so that we are able to successfully deliver the flowers to them.

What if the person is not home or the flowers cannot be delivered, will I have to pay for the flowers?
We make every attempt to deliver the flowers on time and if the recipient is unavailable we try to schedule a redelivery. If that is not possible, we will call you regarding options for your special circumstance.

How far in advance should I order flowers?
For regular days, the morning of delivery is sufficient. For holidays several days or even a week before is the safest as we tend to have limited quantities on some of our specials and they are sold on a first come basis.

Will you always have the same flowers in your store that you show on your website?
We are at the Flower Market every morning at 5am to get the freshest blooms and most beautiful flowers to stock our shop. If for some reason, a certain flower is unavailable, we do reserve the right to substitute with a similiar looking bloom of the same value as what you are looking for. Sometimes based on seasons, weather conditions etc, we are not always guaranteed to get what we are hoping for, but we do at Kendall Flower Shop strive daily to make your bouquet as beautiful as possible!

Services

Can I get an email confirmation that my flowers were delivered?
Yes, just be sure to give your sales associate your e-mail address.

Can I get a photo of my flowers?
Absolutely, please let us know that you would like this at the time you place the order so that we may take the picture before it is wrapped for delivery.

Will you call to verify the recipient is home to receive the flowers?
Typically we will only call the recipient before the delivery if specifically requested by the sender. We advise letting the recipient be surprised with the delivery of their flowers.

Do you send flowers out of town?
Yes, we offer a service to forward orders to florists in areas all over the United States. We do our part to the best of our ability to ensure that they send out something comparable to what we would send, ourselves. We cannot guarantee that all florists will have what we have in stock, so it is best to speak with a sales associate about what your choices are.

What are your hours?
Typically our shop is open Monday thru Fridays 10am-6pm

Weekends we are open Saturdays 11am-3pm
Our phone lines are open 24/7 so if your looking to speak with us after hours simply call the shop at 617-661-8180!

Holiday hours vary so always check our website for updates!